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    my name is Ukulor Godsgift and i installed the ATP digital on my computer to enable me to study but after use for a while my hardware crashed so i had to get a new one so i could install on the new one to continue my studies but after installation its giving me an error message (pictured attached) even after i av waited for an hour. This is my box number 16194 and my licence key 57BG-PPUZ-6GOS-QUU8. Thanks for your understanding and I look forward to your favourable supply to enable me complete my studies.

  • #2
    Hi Ukulor,
    Your question has already been answered via our BGS support ticket system (ref 8253). Please check your emails for the reply, it may have gone into SPAM.

    Kind regards
    BGS Support team


    • #3
      Hi gbedy,

      Apologies for the delay in getting back to you.
      I have deleted your posts as you should not share your student details on an open forum.

      If you haven't already, please email with the details and we can help you from there. is the email address you should use for any support you need.

      With warm regards,